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VUX World

Kane Simms

22 episodes

Nov 23, 2020

Voice commerce: The current state of play with James Poulter 

Voice commerce: the state of play

We've been speaking about the potential of voice first devices to change shopping behaviour and drive sales and engagement for a while. I wrote about it in the Harvard Business Review over a year ago. Yet, we're not seeing a huge amount of use cases executed. So are people actually using their voice assistants to shop? And, if so, what can brands do about it?

Vixen Labs commissioned a unique, UK-centric consumer research report to understand the current state of play when it comes to voice shopping. What assistants are people using? What are the using them for? How are their shopping habits changing and what role is voice playing? And, crucially, what does it mean for brands and those with something to sell? Co-founder and CEO, James Poulter, returns to the podcast to share all.


SPONSORED BY THE CONVERSATION DESIGN INSTITUTE

Companies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help!

Conversation Design Institute leads in training and certification for Conversation Designers, Conversational Copywriters, and AI Trainers. Our human-centric workflow has proven itself around the world. Our certificates ensure you create winning conversational experiences.

As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Save 25% with code CDI972VUX25OFF

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Links

Download the Vixen Labs Voice Commerce Report

Connect with James on LinkedIn

Follow Vixen Labs on Twitter



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Nov 23, 2020

Creating independent voice assistants with Kavita Reddi and Sirish Reddi 

As much as Amazon and Google dominate the voice AI headlines, one size doesn't always fit all. There's a trend within the voice industry of brands creating their own voice assistants. The BBC have created Beeb, Mercedes have My Mercedes, Capital One; Eno and plenty of others are following.

And even those who aren't creating their own high-level digital assistant to serve as the AI front-end to the companies products and services, many are wanting narrow implementations of voice AI across appsIVR, the web and other channels where Alexa and Google .

While you can use Amazon Lex and Google DialogFlow for these instances, some companies don't want their data to be held with those companies. Some want more control or even need more control over the language model.

This is where Voxta plays: enabling the capability for brands to implement their own assistants. Co-Founders Kavita Reddi and Sirish Reddi join us to share how they do it.

We chat about the approach to creating custom voice assistants, the value of Voxta, the differences between voice AI in India and Europe and plenty more.


SPONSORED BY THE CONVERSATION DESIGN INSTITUTE

Companies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help!

Conversation Design Institute leads in training and certification for Conversation Designers, Conversational Copywriters, and AI Trainers. Our human-centric workflow has proven itself around the world. Our certificates ensure you create winning conversational experiences.

As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Save 25% with code CDI972VUX25OFF

FIND OUT MORE



Links

Voxta.com

Voxta on Twitter

Connect with Kavita on LinkedIn



See acast.com/privacy for privacy and opt-out information.

Nov 16, 2020

Adding voice to screens with Hannes Heikinheimo 

Hannes Heikinheimo is the Co-Founder and CTO of Speechly, a voice AI company that specialises in adding voice capabilities to software products, and he joins us to discuss the benefits and steps you need to follow to do this.

Hannes has deep experience in voice technologies, working with the Helsinki University of Technology, Nokia, Rovio and Apple, launching the Finnish Siri.

We chat to Hannes about the Speechly technology, the drawbacks of traditional speech to text, the difficultly of language modelling the Finnish language, the advantage of voice-enalbed software, broader voice industry trends and how to add voice to your app.


Companies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help!

Conversation Design Institute leads in training and certification for Conversation Designers, Conversational Copywriters, and AI Trainers. Our human-centric workflow has proven itself around the world. Our certificates ensure you create winning conversational experiences.

As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Save 25% with code CDI972VUX25OFF

FIND OUT MORE


Links

Speechly

Connect with Hannes



See acast.com/privacy for privacy and opt-out information.

Oct 26, 2020

How voice AI is disrupting industries with Mike Zagorsek 

SPONSORED BY THE CONVERSATION DESIGN INSTITUTE


Become a certified conversation designer and save 25% with code CDI972VUX25OFF


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VOICE AI DISTUPTION

Voice AI is disrupting industries and providing new opportunities to innovate for those companies paying attention.


Voice AI, like most technology innovations is an enabler. It enables businesses to explore new markets, unlock new value and, in some cases, reinvent themselves.


But technological capability isn't enough to grease the wheels of innovation. You need to find a place within the market that adds value, and have the tools and skills to take advantage.


One of the most exciting companies that offers those tools and skills to unlock voice AI innovation is SoundHound.


SoundHound is helping organisations reimagine their services and create differentiation and value for brands and, in some cases, where you'd least expect it.


In this episode of VUX World Live, we're joined by SoundHound VP, Product Marketing, Mike Zagorsek, to find out how SoundHound are enabling brands to disrupt using voice AI.


From automotive, to finance to hospitality and beyond, the future is being played out today.


Join us to be inspired about the potential for voice AI-enabled disruption and get some pointers on how you can approach the same initiatives with the same success.

Links

Houndify.com

Meet Hound

SoundHound

SoundHound Inc

The SoundHound Speech to Meaning blog

Michael Zagorsek on LinkedIn

Follow Mike on Twitter

SoundHound on Twitter



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Oct 19, 2020

The future of voice commerce with David Clark and Tim Atkinson 

We're joined by David Clark (BT) and Tim Atkinson (Google) to discuss the future of conversational commerce: RCS Messaging.


SPONSORED BY THE CONVERSATION DESIGN INSTITUTE

Companies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help!

Conversation Design Institute leads in training and certification for Conversation Designers, Conversational Copywriters, and AI Trainers. Our human-centric workflow has proven itself around the world. Our certificates ensure you create winning conversational experiences.

As advocates for the Conversation Design profession, we continue to work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

FIND OUT MORE



Learn what RCS messaging is, and why it's set to enable the next level of two-way, automated B2C communication.


Use it to scale your customer service, generate leads, fulfil self service transactions and generate revenue.


In this episode of VUX World Live, we're going to dive into the ins and outs of RCS messaging: what it is, where it came from, why it's important, who can use it and how you can implement automated, authenticated, trusted conversational agents today.


Already being used by millions of BT customers, the messaging market awaits. And, with over 90% open rates within the first 5 minutes of a message being sent, what's not to love?


Here, we dive deep into what all of this means for the future of business communication.

Links

RBM developer site: build RBM campaigns and agents

Register to the RBM developer event 4th November 2020

Businesses wanting to use RCS as part of a multichannel strategy can contact BT



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Oct 16, 2020

Alexa for caregiving with Mark Gray 

In this episode, we're joined by Constant Companion CEO, Mark Gray, to discuss the opportunities and need for creating voice-first services for older adults.

Constant Companion are providing voice OS access to care homes, retirement centres and individuals across the US, with demand for its services increasing exponentially this year. For a small monthly fee, your gran, grandad, parent or friend, can have an Alexa-enabled device installed and set up in their home that runs on top of the Constant Companion OS.

Make calls, automate tasks, stay connected, be entertained, all safely and securely behind military-grade security. What else would you expect from Mark Gray, career-long cyber security expert.

Mark join us this week to share the opportunities that exist in providing accessible, voice-based services to older adults. With an ageing population of folks who don't think of themselves as 'old', and that hold almost 80% of America's disposable income, what can you create for these voice tech-adopting, connection craving early adopters?

Links

Constant Companion

Mark Gray on LinkedIN



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Oct 5, 2020

Voice advertising effects on charity donations with Charlie Cadbury 

What happens when you serve audio adverts to smart speaker listeners and ask them to make a charitable donation right there and then on their smart speaker, using their voice? Say It Now CEO, Charlie Cadbury, joins us to share the answer.

Amazon forecast voice commerce to be a $3.2billion market by 2022. That's not far away. And, during lockdown, in the UK, voice shopping rose from 22% up to 33% of smart speaker owners.

I'll say that again: 33% of smart speaker owners in the UK say they have used their smart speaker for shopping this summer.

Say It Now were one of the few lucky companies to be awarded Innovate UK funding to use technology to provide solutions to some of the core challenges brought about by Covid-19.

One of those challenges is that charities across the country, organisations that survive on the kind donations of the public, took a huge hit. Donations are plummeting and some of the most vulnerable people in the country are at risk of missing out on vital support because charities are struggling to keep the lights on.

In collaboration with DAX and a host of charities, Say It Now were awarded the funding to do the following: run adverts on smart speakers to raise awareness of the need for donations, and offer users a way of donating via their smart speaker.


The campaign launched a couple of weeks ago and the data is starting to roll in. Is it working? Can voice advertising increase charitable donations? And what does that mean for the potential of voice commerce?

Join us on VUX World Live, with Charlie Cadbury, to find out.

Links

Say It Now website

Charlie Cadbury on LinkedIn



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Sep 2, 2020

Amazon's Paul Cutsinger tells us what's new 

After covering the top new Alexa features for marketers and the top features for developers, we were getting a lot of questions from the community about the new Alexa features announced during Alexa Live 2020. So, what better way to dive deep into them than by sitting down with someone who had a hand in creating a great deal of them.

Paul Cutsinger is known within the voice community for being one of the first Alexa developer evangelists and teaching people all over the world how to build skills. Now, he's moved into more of a product role where he brings the next most needed features to the platform.

In this live podcast episode, we chatted to Paul about his role and dove deep into the ins and outs of some of the best and newest Alexa features for designers, developers and marketers, as well as fielded questions from the audience on skill building best practice.

Links

Amazon Alexa Skills Kit

Alexa Skills Challenge: Alexa Conversations

Follow Paul on LinkedIn and Twitter



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